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Find My Order: Manage your orders and request refunds

At CartPanda, we want to ensure that your refund process is simple, secure, and hassle-free. Follow this step-by-step guide to request your refund quickly and with confidence.

To access your order details and submit a refund request, please visit https://order.cartpanda.com/.

If an error occurs when entering the code, try refreshing the page and requesting a new one. Avoid requesting multiple codes simultaneously, as this can cause confusion and delay the process.

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Step 1: Enter Your Purchase Email

To begin, enter the email address you used to make your purchase. This is essential for verifying your transaction and initiating the refund process.

Step 2: Authenticate Your Request

After entering your email, you will receive an authentication code in your inbox. Please enter this code in the designated field to proceed with your refund request securely.

Step 3: Select the Product for Refund

Once authenticated, access the product you wish to refund. Navigate to the "Request Refund" section and choose the option that best describes your situation.

Step 4: Submit Your Request

After selecting the appropriate refund reason, click "Submit." Your request will be processed, and you will receive a confirmation message indicating that your refund has been successfully initiated.

Final Confirmation

Once your refund is processed, you will see a confirmation message. This assures you that your request has been completed successfully.

We hope this guide has made your refund experience smooth and secure.

Updated on: 03/03/2025

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